A security camera wouldn't pick up on the gouges I would have needed high resolution slow motion video or something crazy like that. At my request, this issue was escalated to the owner, Carey Riley, who stated that I needed to prove that Theo damaged my deck otherwise her decision was final. The payment was to be made directly from one company to another, so I had nothing to gain.Alicia, their service manager, quickly responded that our contractor's estimate was "unreasonable" and declined coverage. ![]() His estimate came out to be $1200 ($250 in materials, $950 in labor). Our builder explained that due to the fact that our boards are clipped in like tongue and groove flooring, it would require a two man crew two full working days to remove every board until they reached the damaged board. It was immediately apparent: we were left with two fresh, deep gouges in one of our PVC composite deck boards.After several email exchanges with Recreation Unlimited's service department, we were asked to provide a quote for repair. Concerned about damage, I returned shortly after he left. I immediately went outside to check to see if everything was okay. I believe this is when he dropped the framing, which weighs 80+ lbs and has sharp metal reinforcing beams on the underside. I knew he was here because I heard a loud bang. About twelve hours after he left, the next person on our deck was Theo, Recreation Unlimited's hot tub repair technician. We combed it over and found no reason for concern. Unfortunately, their repair tech Theo left us with two deep gouges in our brand new composite deck when he mishandled the framing.The day before the incident, the carpenter building my deck did an inspection of his progress with me and my wife. ![]() In order to service the hot tub, the framing must be removed, along with the hot tub's front panel. My hot tub is recessed below my deck so I have a removable framing around it. Avoid at all costs! The owner refused to cover property damage!I had a fairly positive experience up until I had to have my new hot tub serviced due to a few installation hiccups.
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